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Terms and conditions

UNION FIVE

UNION FIVE is one of the biggest retailers of clothing, skateboarding and snowboarding business in Finland. There are currently two sales channels, one of which acts as an online store.


Ordering

You can pick up the products you choose to your shopping cart by clicking the "Add to cart" -button below each product.

After you've found the products you'd like to buy, go to shopping cart, choose your payment method and country and check the acceptation of terms and conditions. After you've done this, go to checkout, fill all the required fields carefully and send the order. We will send you an automatic confirmation to your e-mail.

ATTENTION! WITHOUT AN E-MAIL ADDRESS, YOU CAN NOT MAKE AN ORDER.

If there appears any problem considering the process, please contact us by e-mail webshop@unionfive.fi. You may also call us at 046 921 4715.


Payment

Klarna Checkout

With Klarna Checkout you can shop online easily, flexibly and safely. By replying couple of easy questions you identify yourself in the service and can choose the best payment method for you. 

You can choose between following payment methods: invoice, part payment, cards or bank payments - all equally safe! By using Klarna Checkout you agree terms of Klarna Bank AB (556737-0431, Sveavägen 46, 111 34 Stockholm). Terms can be found on checkout. If you have payment-related questions, we kindly ask you to contact Klarna customer service. You find contact details of customer service, My Klarna service and other useful info at https://www.klarna.com/fi/asiakaspalvelu

Checkout Finland

Checkout is a domestic payment transfer service that allows you to pay easily and safely with mobile apps and all domestic online payments and credit cards.

PayPal

PayPal is a popular worldwide payment transfer service that allows you to pay easily and safely from both your PayPal account and a credit card linked to your account.


Shipping

Matkahuolto Near parcel:

The parcel will be delivered to the nearest address of the recipient's address or to the parcel point selected by the sender within 1-3 business days. The recipient will receive an arrival notification via SMS when the package can be picked up. The package will be handed over against an identity card.

Matkahuolto Home delivery

The package will be delivered within 1-3 business days and will be delivered to the recipient on the business day following the agreement on the delivery time. The recipient will be notified of the incoming packet via SMS to agree on a delivery time.

We will deliver the tracking number to the email address provided by the customer once the order has been processed.

Pickup from Helsinki Forum:

The order can be delivered to UNION FIVE store (Helsinki Forum). The order is only possible to prepay with the online payment methods.

The order will be ready for pick up within 2-3 business days. The customer will be notified either by phone or by e-mail when the order is ready for pickup.


Shipping time

After we've received the order, the package will be prepared for shipping to your address within the next working day. Total delivery usually takes 1 to 3 working days.


Delivery costs

All prices are in in euros and include the VAT of 24%. The shipping costs will be determined according to the chosen delivery method. More than 80 € orders will not be added any delivery costs (free shipping).


Returning & Exchanging

All of our products have a 14-day replacement and return policy. The item to be returned must be unused and in its original packaging, which must also be in its original condition.

The customer will pay 5.90€ for the return, and the original shipping cost will not be refunded. Product replacement is free.

During the withdrawal period, the customer has the right to access the product and try it in the same way as when purchasing the goods. The customer can also open the package to investigate and try out the goods without losing their right of withdrawal. However, the item can not be used. All the product labels must remain unopened.


Returning instructions

Pack the returned product carefully and deliver the return pick-up point. Add a receipt or a copy of your purchase and a description of whether it is a replacement or a refund to speed up processing. If the product has been used, we will not accept the refund.

Please enter the return ID 9524633 on the return package. Recovery is only possible through Matkahuolto.


Good To Know

When doing business with us, we want our customers to feel confident that their personal information and credit card data is completely safe. We'll do everything to keep you satisfied with the service and the products we hope you order from our net store. We also hope you to be a fair customer to us. If somehow not, there's a chance to get your account banned for an undefined period. But of course that won't be happening to anyone ;)

We wish you to have fun shopping time!

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