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Terms and conditions

UNION FIVE

UNION FIVE is one of the biggest retailers of clothing, skateboarding and snowboarding business in Finland. There are currently two sales channels, one of which acts as an online store.

We are currently looking for new space for our store.


Ordering

You can pick up the products you choose to your shopping cart by clicking the "Add to cart" -button below each product.

After you've found the products you'd like to buy, go to shopping cart, choose your payment method and country and check the acceptation of terms and conditions. After you've done this, go to checkout, fill all the required fields carefully and send the order. We will send you an automatic confirmation to your e-mail.

ATTENTION! WITHOUT AN E-MAIL ADDRESS, YOU CAN NOT MAKE AN ORDER.

If there appears any problem considering the process, please contact us by e-mail webshop@unionfive.fi. You may also call us at .


Payment

Klarna Checkout

With Klarna Checkout you can shop online easily, flexibly and safely. By replying couple of easy questions you identify yourself in the service and can choose the best payment method for you. 

You can choose between following payment methods: invoice, part payment, cards or bank payments - all equally safe! By using Klarna Checkout you agree terms of Klarna Bank AB (556737-0431, Sveavägen 46, 111 34 Stockholm). Terms can be found on checkout. If you have payment-related questions, we kindly ask you to contact Klarna customer service. You find contact details of customer service, My Klarna service and other useful info at https://www.klarna.com/fi/asiakaspalvelu

PayPal

PayPal is a popular worldwide payment transfer service that allows you to pay easily and safely from both your PayPal account and a credit card linked to your account.


Shipping

Posti Postal Parcel:

The parcel will be delivered to the nearest address of the recipient's address or to the parcel point selected by the sender within 1-3 business days. The recipient will receive an arrival notification via SMS when the package can be picked up.

We will deliver the tracking number to the email address provided by the customer once the order has been processed.

Matkahuolto Near Parcel:

The parcel will be delivered to the nearest address of the recipient's address or to the parcel point selected by the sender within 1-3 business days. The recipient will receive an arrival notification via SMS when the package can be picked up.

We will deliver the tracking number to the email address provided by the customer once the order has been processed.


Shipping time

After we've received the order, the package will be prepared for shipping to your address within the next working day. Total delivery usually takes 1 to 3 working days.


Delivery costs

All prices are in in euros and include the VAT of 24%. The shipping costs will be determined according to the chosen delivery method.


Returning & Exchanging

All of our products have a 14-day replacement and return policy. The item to be returned must be unused and in its original packaging, which must also be in its original condition.

The customer will pay 5.90€ for the return, and the original shipping cost will not be refunded. Product replacement is free.

During the withdrawal period, the customer has the right to access the product and try it in the same way as when purchasing the goods. The customer can also open the package to investigate and try out the goods without losing their right of withdrawal. However, the item can not be used. All the product labels must remain unopened.


Returning instructions

If you would like to return or exchange the product or products you purchased, please contact webshop@unionfive.fi.


Good To Know

When doing business with us, we want our customers to feel confident that their personal information and credit card data is completely safe. We'll do everything to keep you satisfied with the service and the products we hope you order from our net store. We also hope you to be a fair customer to us. If somehow not, there's a chance to get your account banned for an undefined period. But of course that won't be happening to anyone ;)

We wish you to have fun shopping time!

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