Info

UNION FIVE

UNION FIVE is one of the biggest retailers of clothing-, skateboarding- and snowboardingbusiness in Finland. At this point we're not only operating physically at our store in Helsinki (Forum Shopping Centre) and Ideapark (Lempäälä), but also in internet, which is strongly growing business and (maybe) slowly taking its place as the biggest commercing channel in our activity.

Even though we're selling products from separate places, we can not promise our miscellanies to be always as excactly the same.

Ordering

You can pick up the products you choose to your shoppingcart by clicking the "Add to cart" -button below each product.

After you've found the products you'd like to buy, go to shoppingcart, choose your payment method and country and check the acceptation of terms and conditions. After you've done this, go to checkout, fill all the required fields carefully and send the order. We will send you an automatic confirmation to your e-mail.

ATTENTION! WITHOUT AN E-MAIL ADDRESS, YOU CAN NOT MAKE AN ORDER.

If there appears any problem considering the process, please contact us by e-mail verkkokauppa@unionfive.fi. You may also call us at (+358)10 425 7306.

Payment

Paytrail

Will be paid in real-time with bankingservices or credit card.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Klarna Invoice - 14 days to pay (Only for finns and in finnish)

Will be paid by invoice after the package is retrieved. 14 days time to pay. Children under 18 years of age can not order by invoice.

Klarna Account - 8,95 € / mån (Only for finns and in finnish)

Will be paid by monthly installment after the package is retrieved. Monthly € 8.95, or minimum 1/24 of the total.

COD (Post) (Only in Finland)

Will be paid when the package is retrieved by cash, debit or credit card.

COD (Matkahuolto) (Only in Finland)

Will be paid when the package is retrieved by cash, debit or credit card.

Pay upon pickup (Only in Finland)

Will be paid in the selected store when the order is picked up.

Shipping

Post Office in Finland (Postipaketti 16):

The ordered package will be shipped to the nearest post office on the next working day at 16.00. The package can be received with a given tracking code. The notification will be sent to the customer by SMS or by mail after the arrival.

We send the tracking code to the customers e-mail address once the order has been processed.

Post Office in other countries (Home delivered parcel):

Standard delivery rounds take place by 4 p.m. on working days (Mon-Fri). The packages will be delivered by Finland Post Office.

SmartPOST Automaatti (Only in Finland):

The ordered package will be shipped to the selected SmartPOST parcel point on the next working day at 16.00. If the selected payment method is COD (Cash on Delivery), payment is made at the parcel point when the order is retrieved.

Matkahuolto (Near Parcel) (Only in Finland):

The parcel is delivered to the Parcel Pick-up Point nearest to the consignee’s (recipient’s) address or chosen by the consignor (sender) within 1-3 workdays. Matkahuolto will notify the consignee by a text message when the parcel can be picked up. Parcels are collected at the service point indicated in the arrival notification. Parcels are handed over on presentation of an ID. We send the tracking code to the customers e-mail address once the order has been processed.

Pickup (Only in Finland):

The order can be delivered to UNION FIVE store (Ideapark or Forum). The order is possible to prepay with the online payment methods or in the store when the order is retrieved.

The order will be ready for pick up within 2-3 business days. The customer will be notified either by phone or by e-mail when the order is ready for pickup.

Pick up from stock (Only in Finland):

The order can be picked up from the UNION FIVE netstore stock. The order is only possible to prepay with the online payment methods.

Shipping time

After we've received the order and dealed with it, the package will be shipped to your address within the next working day. Total deliverytime usually lies between two to five working days depending also on the delivery location.

Delivery costs

All prices are in in euros and include the VAT of 24%.

Finland

Shipping costs depend on the selected payment method and are no more than 5.90 € / order. In addition, invoice payments are added a billing charge 2,90 € / order. More than 100 € pre-paid orders will not be added any delivery costs (free shipping).

Other countries

All the prices are informed in euros (€). The delivery costs depend on a delivery zone or a total price of the ordered products. You can find your zone from here.

If the total price of your order goes over 300 €, we're not charging any delivery costs (free shipping).

Returning & Exchanging

UNION FIVE toes the line of the consumer protection law and the insrtuctions disposed by the consumer agency of European Union made for the internet business carriers.

Unused product can be returned within 30 days to the address of the merchant after receiving the package. The money (of each returned item) will be paid back as a full measure to your bank account.

During the 30 day period after recieving, customer has a legal permission to try on the products. The package can be also opened for testing without losing the chance of returning. However, the product can not be taken for a constant use and then returned.

ATTENTION! VIDEOS AND DVD'S CAN NOT BE RETURNED BECAUSE OF THE COPYING POSSIBILITY!

Returning instructions

Finland

When you're returning the package, get it back to the pickup point. The previously recieved receipt or a copy of it is required with the consignment. It's also important to write down your bank account number, where the money will be paid back. The returning money will be paid after the returned package has reached us.

Other countries

When you're returning the package from abroad, get it to your local post office and send it as "a customer return package" with a keycode "UNION FIVE". The previously recieved receipt or a copy of it is required with the consignment. It's also important to write down your bank account number (IBAN & SWIFT CODE), where the money will be paid back. The returning money will be paid after the returned package has reached us.

ATTENTION! THE RETURNING MONEY CAN BE RETURNED ONLY BY A BANK REMITTANCE.

Good To Know

When doing business with us, we want our customers to feel confident that their personal information and credit card data is completely safe. We'll do everything to keep you satisfied with the service and the products we hope you order from our netstore. We also hope you to be a fair customer to us. If somehow not, there's a chance to get your account banned for an undefined period. But of course that won't be happening to anyone ;)

We wish you to have fun shoppingtime!